Effective Date: 18.04.2025

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At Linen & Sons, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when visiting or making purchases from our website: www.linenandsons.com.

 

​1. Information We Collect

When you visit our webshop or engage with us, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment information.

• Order Information: Products purchased, order date, and transaction history.

• Device Information: IP address, browser type, device type, and how you interact with our website (via cookies and analytics tools).

• Marketing Preferences: Your preferences in receiving marketing communications.

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Personalize your experience on our webshop

• Improve our website, services, and products

• Send you marketing communications (if you opt-in)

• Comply with legal obligations​

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3. Sharing of Information

We do not sell or rent your personal data. We may share your information with trusted third parties for the following purposes:

• Payment processing (e.g., Midtrans, PayPal, etc.)

• Delivery and logistics partners (e.g., JNE, DHL)

• Web hosting and analytics services (e.g., Google Analytics, Shopify)

• Legal or regulatory authorities when required by law

​All third parties are contractually obligated to protect your data and only use it for specified purposes.

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​4. Your Rights

Depending on your location, you may have the right to:

• Access and review your personal information

• Correct or update inaccurate data

• Request deletion of your data

• Object to or restrict how we use your data

• Withdraw consent for marketing emails

To exercise any of these rights, contact us at contact@linenandsons.com.

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​5. Data Security

We implement technical and organizational measures to safeguard your information against unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is 100% secure.​

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6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. For more details, please refer to our [Cookie Policy] (if applicable).

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​7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting obligations.

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​8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children.

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​9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

 

​10. Contact Us

If you have any questions or concerns regarding this policy or your data, please contact us:

 

Linen & Sons

Email: contact@linenandsons.com

Phone: +62-XXX-XXXXX-XX

Address: